PRIVACY POLICY

This Privacy Policy explains how robertsofbangor.shop collects, uses, stores, shares, and protects personal data when individuals visit https://robertsofbangor.shop, place an order, provide sizing information, create an account, contact us, request a return, or otherwise use our services.

This policy is intended to provide information required under the General Data Protection Regulation, Regulation (EU) 2016/679 (“GDPR”), applicable Italian data-protection law, and other applicable privacy legislation.

1. Data Controller

For the processing described in this policy, the operator of robertsofbangor.shop acts as the data controller unless otherwise stated.

Store: robertsofbangor.shop
Website: https://robertsofbangor.shop
Email: info@robertsofbangor.shop
Telephone: +39 3965922629
Business Address: Via degli Aviatori, 2, Ravenna (RA), Italy

Privacy questions and requests may be sent to info@robertsofbangor.shop.

2. Personal Data We Collect

Depending on the customer’s interaction with the store, we may collect:

Identity and contact information

This includes name, email address, telephone number, billing address, delivery address, account information, and preferred language.

Order information

This includes products ordered, selected sizes and colours, customization instructions, order number, price, payment status, delivery information, cancellations, returns, refunds, and customer-service history.

Sizing and measurement information

Where necessary for a product or customer request, we may process clothing or footwear measurements supplied by the customer.

Customers should provide only measurements necessary for selecting or preparing the product and should not provide medical or other sensitive information unless specifically requested and legally appropriate.

Payment information

Payments are processed through providers available at checkout. We generally receive transaction status, payment method, limited payment identifiers, billing information, and fraud-screening results rather than complete card details.

Technical and usage information

This may include IP address, browser type, device type, operating system, cookie identifiers, approximate location, time zone, language settings, pages viewed, cart activity, and checkout interaction.

Communications

This includes emails, return requests, complaints, reviews, telephone communications, and other correspondence.

Marketing information

This includes subscription status, consent records, marketing preferences, email engagement, and withdrawal of consent.

Security information

This may include transaction patterns, device signals, account activity, delivery information, and fraud-risk indicators.

3. How We Collect Personal Data

We collect information:

• Directly from customers and visitors;

• Automatically through cookies and similar technologies;

• From Shopify;

• From payment processors;

• From delivery and fulfilment providers;

• From security and fraud-prevention providers;

• From analytics and advertising providers where permitted; and

• From another person who places an order on behalf of the recipient.

4. Purposes and Legal Bases

We process personal data under one or more of the following legal bases.

Performance of a contract

We process data to:

• Operate checkout;

• Accept and fulfil orders;

• Process payments;

• Select or prepare requested sizes;

• Carry out agreed customization;

• Deliver products;

• Manage accounts;

• Provide customer support;

• Process returns and refunds; and

• Handle contractual complaints.

Compliance with legal obligations

We process data to:

• Maintain tax and accounting records;

• Comply with consumer-protection requirements;

• Respond to lawful authority requests;

• Meet product-safety obligations;

• Comply with privacy and security laws; and

• Preserve legally required records.

Legitimate interests

Subject to applicable balancing requirements, we may process data to:

• Prevent fraud and misuse;

• Protect customers, systems, and legal rights;

• Improve the website and customer service;

• Measure website performance;

• Manage inventory;

• Handle complaints; and

• Establish or defend legal claims.

Consent

Where required, we rely on consent for:

• Promotional emails;

• Non-essential analytics;

• Advertising cookies;

• Personalized advertising; and

• Other optional processing explained when consent is requested.

Consent may be withdrawn at any time.

5. Shopify

Our store is hosted through Shopify. Shopify provides the e-commerce infrastructure used to display products, operate checkout, support transactions, and maintain platform security.

Depending on the processing activity, Shopify may act as our processor, service provider, independent controller, or in another legally recognized role.

Customers should review Shopify’s applicable privacy information regarding its independent processing practices.

6. Sharing Personal Data

We may share necessary personal data with:

• Shopify and e-commerce providers;

• Payment processors, banks, and card networks;

• Warehousing, fulfilment, and customization providers;

• Postal services and delivery carriers;

• Customer-support providers;

• Cloud hosting and information-technology providers;

• Security and fraud-prevention providers;

• Analytics and advertising providers where permitted;

• Accountants, insurers, auditors, lawyers, and professional advisers;

• Government authorities, regulators, or courts where legally required; and

• A purchaser or successor involved in a lawful business reorganization.

We do not sell personal data in the ordinary meaning of exchanging it directly for money.

7. Cookies

Our website may use cookies and similar technologies to:

• Operate the cart and checkout;

• Maintain secure sessions;

• Remember preferences;

• Prevent fraud;

• Measure traffic and performance;

• Understand website use;

• Personalize content; and

• Deliver or measure advertising where consent has been obtained.

Strictly necessary cookies may be used without consent where permitted by law.

Non-essential technologies will be activated only after obtaining any consent required by applicable law.

8. Marketing Communications

We send electronic marketing only where we have consent or another lawful basis.

Recipients may unsubscribe through the link in a marketing message or by contacting info@robertsofbangor.shop.

Unsubscribing does not prevent necessary communications concerning orders, delivery, returns, refunds, security, or legal notices.

9. International Transfers

Some providers may process personal data outside Italy or the European Economic Area.

Where required, international transfers will be protected through an adequacy decision, Standard Contractual Clauses, supplementary safeguards, or another legally recognized mechanism.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the relevant purpose and legal obligations.

Retention periods depend on:

• Italian tax and accounting requirements;

• The customer relationship;

• Return and legal-guarantee periods;

• Customization and sizing records;

• Fraud-prevention requirements;

• Applicable limitation periods; and

• Existing complaints or disputes.

When data is no longer required, it will be deleted, anonymized, or securely isolated unless continued retention is legally required.

11. Data Security

We use reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, loss, alteration, misuse, disclosure, or destruction.

No internet transmission or electronic storage system is completely secure.

12. Children’s Privacy

Our store is not intended for children acting without the authorization of a parent or legal guardian.

Because dance products may be purchased for minors, a parent or guardian should place the order and provide only the information necessary to complete it.

13. Privacy Rights

Subject to applicable conditions and exceptions, individuals may have the right to:

• Access their personal data;

• Correct inaccurate information;

• Request deletion;

• Restrict processing;

• Object to legitimate-interest processing;

• Object to direct marketing;

• Receive eligible data in a portable format;

• Withdraw consent;

• Request information about international transfers; and

• Submit a complaint to a supervisory authority.

14. Exercising Privacy Rights

Requests may be sent to info@robertsofbangor.shop.

We may request reasonable proof of identity. We will respond within the legally required period, generally one month under the GDPR, subject to lawful extensions.

15. Complaints

Individuals may contact us first or submit a complaint to:

Garante per la protezione dei dati personali
Piazza Venezia 11
00187 Rome, Italy
Website: https://www.garanteprivacy.it

16. Changes to This Policy

We may update this policy to reflect changes in our services, providers, technology, or legal obligations.

The updated version will be published with a revised effective date.

17. Contact Us

robertsofbangor.shop
Website: https://robertsofbangor.shop
Email: info@robertsofbangor.shop
Telephone: +39 3965922629
Address: Via degli Aviatori, 2, Ravenna (RA), Italy