Shipping policy

SHIPPING AND DELIVERY POLICY

This Shipping and Delivery Policy applies to orders placed through https://robertsofbangor.shop.

It explains our free standard shipping service, processing procedures, delivery estimates, tracking, customs, delivery problems, and customer responsibilities.

1. Contact Information

Store: robertsofbangor.shop
Website: https://robertsofbangor.shop
Email: info@robertsofbangor.shop
Telephone: +39 3965922629
Address: Via degli Aviatori, 2, Ravenna (RA), Italy

2. Free Standard Shipping

We offer free standard shipping on all accepted orders placed through our website.

No minimum purchase amount is required unless another condition is clearly displayed before checkout.

Free standard shipping covers the initial standard delivery. It does not necessarily include:

  • Optional expedited or premium delivery;

  • Change-of-mind return shipping;

  • Additional delivery attempts caused by incorrect information;

  • Charges arising from failure to collect a parcel; or

  • Import duties and taxes imposed by the destination country.

Any amount payable to us will be displayed before the customer submits the order.

3. Processing Time

Orders normally require 1 to 2 business days for payment verification, security review, stock confirmation, preparation, packaging, and dispatch.

Customized, embroidered, printed, altered, or made-to-measure products may require additional production time. Any material additional preparation period should be displayed on the product page or communicated before the order is accepted.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

4. Estimated Delivery Time

Our estimated total delivery time for standard, non-customized products is 15 to 20 calendar days from the date the order is successfully placed and payment is authorized, unless another estimate is clearly displayed before checkout.

The estimate normally includes processing and standard transportation time.

The 15-to-20-day period is not a guaranteed delivery appointment unless a fixed date has been expressly agreed.

Customers ordering for a rehearsal, examination, performance, competition, school term, or event should place their orders sufficiently early. We do not guarantee arrival before an event unless a specific date has been expressly accepted.

5. Order Confirmation

After placing an order, the customer should receive an electronic confirmation at the email address supplied during checkout.

Customers should check:

  • Product;

  • Size;

  • Colour;

  • Quantity;

  • Customization instructions;

  • Recipient information; and

  • Delivery address.

Customers should contact us immediately if information is incorrect.

6. Tracking

Where tracking is available, we will send a tracking number or link after dispatch.

Tracking information may require several business days to become active. Temporary periods without updates do not necessarily mean that the parcel has stopped moving.

7. Delivery Destinations

We ship only to destinations available at checkout.

We may refuse or cancel an order before dispatch where:

  • The destination is unsupported;

  • The address cannot be verified;

  • Carrier restrictions prevent delivery;

  • Applicable law prohibits shipment;

  • Payment authorization fails;

  • A product becomes unavailable; or

  • The transaction presents a material security risk.

Any collected payment for an order we cancel will be refunded.

8. Correct Delivery Information

Customers must provide a complete and accurate recipient name, street address, building information, city, province, postal code, country, email address, and telephone number where requested.

Address changes should be requested immediately. We cannot guarantee changes after processing, customization, or dispatch begins.

9. Multiple Parcels

An order may be divided into multiple parcels because products are stored at different locations or require different handling.

Separate parcels may arrive on different dates and have different tracking numbers. Customers will not be charged additional standard shipping solely because we divide an order.

10. Customs and Import Charges

International shipments may be subject to customs declarations, inspections, import duties, taxes, or carrier charges.

Where checkout states that duties or taxes are included, they will be handled accordingly. Where they are not included, the recipient may be responsible for charges imposed by the destination country, provided this has been disclosed as required by law.

11. Risk of Loss

For consumer orders, risk generally transfers when the customer, or a third party designated by the customer other than the carrier, obtains physical possession of the goods.

If the customer independently appoints a carrier not offered by us, risk may transfer when the goods are handed to that carrier, to the extent permitted by law.

12. Delivery Delays

Delivery may be affected by carrier congestion, customs inspections, public holidays, severe weather, transport interruption, security screening, incorrect information, or other circumstances outside our reasonable control.

If delivery does not occur within the agreed period, the customer may request delivery within an appropriate additional period. If delivery still does not occur, the customer may be entitled to terminate the contract and receive a refund.

13. Lost Parcels

If a parcel appears lost, customers should contact info@robertsofbangor.shop.

We may open a carrier investigation and request reasonable cooperation.

Where non-delivery is confirmed, we will provide an appropriate remedy, which may include replacement, reshipment, or refund.

14. Parcels Marked as Delivered

If tracking shows delivery but the parcel cannot be located, customers should:

  • Confirm the address;

  • Check entrances and safe locations;

  • Ask household members or neighbours;

  • Contact reception or building staff;

  • Contact the carrier; and

  • Notify us promptly.

A tracking status does not remove mandatory rights where the customer did not actually receive the products.

15. Damaged Parcels

If a parcel or product arrives damaged, the customer should photograph:

  • The external packaging;

  • The shipping label;

  • The internal packaging;

  • The affected product; and

  • Any missing component.

Customers should retain all packaging and contact us promptly.

16. Refused and Unclaimed Parcels

Refusing a parcel or failing to collect it does not automatically constitute a legally effective withdrawal.

Customers wishing to withdraw should separately notify info@robertsofbangor.shop.

Returned parcels will be handled under our Return and Refund Policy and applicable law.

17. Cancellations

Cancellation or amendment requests should be sent as soon as possible.

We cannot guarantee cancellation after processing, customization, or dispatch begins.

If a standard product has already shipped, the customer may exercise an applicable return or withdrawal right after delivery. Lawful exceptions may apply to personalized or custom-made products.

18. Contact Us

robertsofbangor.shop
Website: https://robertsofbangor.shop
Email: info@robertsofbangor.shop
Telephone: +39 3965922629
Address: Via degli Aviatori, 2, Ravenna (RA), Italy