RETURN AND REFUND POLICY

Thank you for shopping at robertsofbangor.shop. This Return and Refund Policy explains the rules and procedures applicable to returns, refunds, exchanges, cancellations, damaged products, incorrect orders, and statutory consumer rights.

This policy applies to products purchased through https://robertsofbangor.shop.

Nothing in this policy excludes, limits, or replaces any mandatory right available under Italian or European Union consumer law.

1. Contact Information

For return, refund, exchange, cancellation, or product-related requests, contact:

Store: robertsofbangor.shop
Website: https://robertsofbangor.shop
Email: info@robertsofbangor.shop
Telephone: +39 3965922629
Business Address: Via degli Aviatori, 2, Ravenna (RA), Italy

Customers must contact us before returning a product. Products sent without authorization or to an address not confirmed by us may be delayed or refused where permitted by law.

2. Thirty-Day Return Period

We offer a voluntary 30-calendar-day return period for eligible products.

The return period begins on the day the customer, or a third party designated by the customer other than the carrier, receives the order.

To request a return, the customer must email info@robertsofbangor.shop within 30 calendar days after delivery.

The return request should include:

• The customer’s full name;

• The order number;

• The product or products being returned;

• The reason for the return;

• Whether a refund or replacement is requested; and

• Clear photographs where a product is damaged, defective, incorrect, incomplete, or materially different from its description.

A separate printed return form is not required. A clear email containing the necessary information is sufficient to begin the return process.

3. General Return Eligibility

To qualify under our voluntary return program, a product must generally:

• Be unused, unworn, unwashed, and unaltered;

• Be in substantially the same condition in which it was received;

• Include all original tags, labels, packaging, inserts, accessories, belts, laces, buttons, and protective materials;

• Be free from stains, cosmetics, makeup, body lotion, deodorant, perfume, perspiration, smoke, pet hair, and other signs of use;

• Not have been used during a dance class, rehearsal, performance, competition, photo session, or event;

• Not have been damaged through misuse, improper fitting, neglect, modification, or incorrect storage; and

• Be accompanied by valid proof of purchase from robertsofbangor.shop.

Customers may inspect and try on products only to the extent reasonably necessary to determine their nature, size, fit, appearance, and functioning.

4. Dancewear

Dancewear, including leotards, unitards, skirts, tops, tights, warm-up garments, and performance clothing, must be tried on carefully.

For a voluntary return, dancewear must:

• Be tried on only over clean underwear where appropriate;

• Not have been worn for a rehearsal, lesson, performance, or extended fitting;

• Not have been washed, dry-cleaned, stretched, altered, or repaired;

• Retain all original tags and hygiene protection;

• Be free from makeup, tanning products, deodorant, perfume, body oils, and perspiration; and

• Include every supplied component and accessory.

Garments showing performance use, repeated movement wear, stretching, rosin, floor marks, or perspiration are not eligible for a voluntary change-of-mind return.

5. Dance Shoes and Footwear

Dance shoes must be tried on only on a clean, dry, protected indoor surface.

For a voluntary return, footwear must:

• Have no outdoor wear;

• Have no dance-floor wear;

• Have no scuffs, scratches, sole marks, rosin, or dirt acquired after delivery;

• Not have been broken in, stretched, altered, resoled, or fitted with permanent accessories;

• Include all original laces, ribbons, straps, heel tips, padding, inserts, and packaging; and

• Be returned with the original shoebox where supplied.

The original shoebox forms part of the product and must not be used as the external shipping container.

Shoes worn during a rehearsal, lesson, fitting session involving extended dancing, performance, or competition are not considered merely tried on.

6. Shirts and Uniforms

Shirts, uniform garments, and coordinated sets must:

• Be unworn other than for a reasonable indoor fitting;

• Remain unwashed and unaltered;

• Retain all original tags;

• Include every part of a supplied uniform set;

• Not have been embroidered, printed, hemmed, tailored, labelled, or otherwise personalized; and

• Be free from stains, odours, cosmetics, and signs of use.

If a shirt or uniform was made to specification, personalized, embroidered, or altered at the customer’s request, change-of-mind returns may be excluded where permitted by law.

7. Hygiene-Sensitive Products

Certain sealed products may be unsuitable for return for health-protection or hygiene reasons after their protective seal has been removed.

This may apply to sealed:

• Tights and hosiery;

• Undergarments;

• Dance belts;

• Body liners;

• Toe pads;

• Foot thongs;

• Gel pads; and

• Other intimate or direct-skin-contact products.

The exception applies only if the product was delivered with a genuine hygiene seal, the seal was removed after delivery, and the legal requirements for the exception are satisfied.

Opening ordinary shipping packaging does not automatically remove a statutory withdrawal right.

Hygiene restrictions do not limit rights concerning defective, unsafe, incorrect, or non-conforming products.

8. European Union Right of Withdrawal

Consumers located in the European Union or European Economic Area generally have a statutory right to withdraw from an online purchase without giving a reason within 14 calendar days.

The period generally begins on the day the consumer, or a third party designated by the consumer other than the carrier, receives the goods. If products are delivered separately, the period generally begins when the final product is received.

To exercise the right, the customer must send an unambiguous statement to info@robertsofbangor.shop before the withdrawal period expires.

The notice should identify:

• The customer;

• The order number;

• The relevant products; and

• The clear decision to withdraw.

After providing notice, the customer must return the products without undue delay and no later than 14 calendar days after communicating the withdrawal.

Our voluntary 30-day return program supplements and does not reduce the statutory withdrawal right.

9. Return Exceptions

To the extent permitted by law, the following may be excluded from voluntary or change-of-mind returns:

• Personalized, embroidered, printed, or custom-made uniforms;

• Products made to the customer’s measurements or specifications;

• Garments that have been worn, washed, altered, or used in a performance;

• Dance shoes with floor wear, sole marks, rosin, or other signs of use;

• Sealed hygiene-sensitive products after the protective seal has been removed, where the legal exception applies;

• Incomplete sets;

• Gift cards, where offered and lawfully excluded;

• Products returned outside the applicable return period without prior agreement; and

• Products not purchased directly through robertsofbangor.shop.

Discounted products are not automatically excluded from return.

No exclusion limits mandatory rights relating to damaged, defective, unsafe, incorrect, or non-conforming products.

10. Return Authorization and Address

After receiving a return request, we will review the information and provide return instructions.

The authorized return destination may depend on the product, fulfilment location, and reason for return. Customers must not send products to the address printed on the original parcel unless we expressly confirm that address in writing.

Products sent on a cash-on-delivery or postage-due basis may be refused where permitted by law.

11. Return Shipping Costs

For a voluntary change-of-mind return, incorrect size selection, personal preference, or statutory withdrawal unrelated to a defect or our error, the customer is responsible for the direct return shipping cost, provided this responsibility was properly disclosed.

For a verified damaged, defective, incorrect, incomplete, or non-conforming product, we will bear the necessary and reasonable return cost or provide an appropriate prepaid return method.

Customers should contact us before paying return shipping costs for a defective or incorrectly supplied product.

12. Damaged, Defective or Incorrect Products

Customers should inspect products promptly after delivery.

If a product arrives damaged, defective, unsafe, incorrect, incomplete, or materially different from its description, the customer should contact info@robertsofbangor.shop as soon as reasonably possible.

The customer should provide:

• The order number;

• A description of the problem;

• Clear photographs or video;

• Photographs of the packaging;

• A photograph of the shipping label; and

• Details of missing components.

Where a lack of conformity is confirmed, we will provide an appropriate remedy without charge. Depending on the circumstances, this may include repair, replacement, price reduction, or refund.

13. Legal Guarantee of Conformity

Consumers benefit from the mandatory legal guarantee of conformity under Italian and European Union consumer law.

Products must:

• Correspond to their description;

• Possess the quality and characteristics reasonably expected from products of the same type;

• Be suitable for their ordinary purpose;

• Conform to any specifically agreed purpose; and

• Include all agreed accessories and instructions.

The legal guarantee generally protects consumers against a lack of conformity that becomes apparent within at least two years after delivery, subject to applicable legal requirements.

This guarantee is separate from our voluntary 30-day return program.

14. Exchanges

Direct exchanges are not guaranteed because sizes, colours, styles, and availability may change.

For a change-of-mind size exchange, the customer may return the eligible original product and place a new order.

Where a product is defective or incorrectly supplied, we may provide a replacement without additional charge if replacement is available and appropriate.

15. Refund Processing

For an approved voluntary return, we generally initiate the refund within 7 calendar days after receiving and inspecting the product.

For a valid statutory withdrawal, reimbursement will be made without undue delay and no later than 14 calendar days after receiving the withdrawal notice. We may withhold reimbursement until we receive the goods or the customer supplies evidence that they were sent, whichever occurs first, where permitted by law.

16. Refund Method and Amount

Refunds are issued to the original payment method unless the customer expressly agrees to another lawful method.

Banks and payment providers may require additional processing time after we initiate the refund.

Initial standard shipping is free, so there is normally no standard delivery charge to refund.

No restocking fee is charged.

A proportionate deduction may be made if the customer’s handling caused diminished value, additional wear, stains, odours, sole marks, alteration, or missing components.

No deduction will be made for an issue attributable to us.

17. Order Cancellations

Cancellation requests should be sent immediately to info@robertsofbangor.shop.

We cannot guarantee cancellation after processing, customization, fulfilment, or dispatch begins. If cancellation is no longer possible, the customer may exercise an applicable return or withdrawal right after delivery, unless a lawful custom-made exception applies.

18. Contact Us

robertsofbangor.shop
Website: https://robertsofbangor.shop
Email: info@robertsofbangor.shop
Telephone: +39 3965922629
Address: Via degli Aviatori, 2, Ravenna (RA), Italy